The fine print
Terms of Service
The terms and conditions that govern the use of our services.
Terms of Service
Last updated: July 27, 2026
Welcome to I Build Business ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, online booking, online shop, and related services (collectively, the "Service"). By accessing or using the Service — including by creating an account, booking an appointment, or making a purchase — you agree to be bound by these Terms. If you do not agree, please do not use the Service.
1. Who We Are & How to Reach Us
- Business: I Build Business
- Address: Ridgewood, NY
- Phone: 347-685-2293
- Email: kristi@ibuildbusiness.com
2. Eligibility & Accounts
- You must be at least 18 years old or the age of majority in your jurisdiction to create an account or make a purchase.
- You are responsible for the accuracy of the information you provide and for keeping your contact and payment details up to date.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
- Two-Factor Authentication (2FA). We offer optional Two-Factor Authentication via an authenticator app, and we strongly recommend that you enable it to protect your account. You are responsible for safeguarding your 2FA recovery codes; anyone with access to your credentials and recovery codes may be able to access your account. For staff or administrative accounts, we may require 2FA/multi-factor authentication as a condition of access.
- We may suspend or terminate accounts that violate these Terms, are used fraudulently, or that repeatedly breach our booking and reliability policies (see Section 6).
3. The Service
The Service may include, depending on availability and your account type:- Browsing and booking appointments with our staff or providers.
- Purchasing products through our online shop.
- Receiving notifications and reminders by email and/or SMS.
- Submitting reviews or testimonials.
- Claiming promotions and offers.
- Submitting inquiries that may be handled as leads.
We may add, modify, or remove features at any time. Some features may be shown or hidden based on our current configuration and business settings.
4. Appointments & Bookings
- Booking flow. Appointments are requested through our guided booking flow and are confirmed subject to availability. A booking is only confirmed once you receive a confirmation from us.
- Waitlists. If a time slot is full, you may join a waitlist. Being on a waitlist does not guarantee a booking; we will notify you if a slot becomes available.
- Reminders & confirmations. We may send appointment reminders (for example, approximately 48 hours, 24 hours, and 4 hours before your appointment) and may ask you to confirm your attendance. Failure to confirm may result in your slot being released.
- Rescheduling. Where enabled, you may reschedule your own appointment within the limits we set (for example, a minimum notice period). We reserve the right to reschedule or cancel appointments due to unforeseen circumstances and will make reasonable efforts to notify you.
5. Payments, Deposits & Penalty Holds
- Payment processor. Payments are processed securely by Stripe. By paying, you also agree to Stripe's terms. We do not store your full card details on our servers.
- Prices. Prices for services and products are displayed at the time of booking or checkout and may change over time. Certain providers may offer flexible or custom pricing.
- Deposits. Some appointments may require a deposit at the time of booking. The deposit is applied toward the total cost of your appointment unless otherwise stated.
- Penalty-only / off-session holds. For certain appointments, instead of or in addition to a deposit, we may place an authorization or off-session penalty hold on your payment method. This amount may be charged only if you fail to meet our cancellation or attendance policies (see Section 6).
- Taxes & fees. You are responsible for any applicable taxes and fees, which may be added at checkout.
- Authorization. By providing a payment method, you authorize us and Stripe to charge the applicable amounts, including deposits, balances due, and any penalties permitted under these Terms.
6. Cancellations, Refunds, No-Shows & Reliability Policy
- Cancellations & refunds. You may cancel an appointment subject to our cancellation policy. Depending on timing, cancellations may be treated as standard (eligible for automatic refund of any deposit) or late (subject to a late-cancellation charge or forfeiture of the deposit/penalty hold).
- Automatic refunds. Where a refund is due under our policy, it is generally issued automatically to your original payment method through Stripe. Processing times are determined by Stripe and your bank.
- No-shows. Failing to attend a confirmed appointment without adequate notice is a no-show and may result in a charge and/or a strike (below).
- Strikes & booking blocks. We operate a reliability policy. No-shows and late cancellations may accrue "strikes." Accumulating strikes may result in temporary or permanent restrictions on your ability to book, including automated booking blocks.
- Shop orders. Refunds, returns, and exchanges for products purchased in the shop are governed by our posted store policy and applicable consumer law.
7. Communications, SMS/Email Notifications & Protected Health Information
- Consent to communications. By providing your phone number and/or email, you consent to receive service-related communications, including booking confirmations, reminders, and account notices.
- SMS and sensitive information. Text messaging (SMS) is not a fully secure or encrypted channel, and we do not treat it as a confidential medium. To protect your privacy, we intentionally limit the information included in text messages — for example, we may send only the date and time of an appointment (such as "You have an appointment on [Date] at [Time]") rather than details about the specific service, reason for the visit, or any health-related information. Where any communication may involve protected health information (PHI) or other sensitive details, we will use more secure channels such as email over TLS or a secure portal instead of SMS.
- HIPAA note. If and to the extent our Service is used in a context covered by the Health Insurance Portability and Accountability Act (HIPAA) or similar laws, we work with our messaging and technology vendors under appropriate agreements (including Business Associate Agreements where required) and apply reasonable safeguards. You acknowledge and agree that, because SMS is inherently insecure, you should not rely on SMS for the transmission of detailed health information, and that any minimal SMS reminders are sent for your convenience.
- SMS rates & opt-out. Message and data rates may apply. Message frequency varies. You can opt out of non-essential text messages at any time by replying STOP; you may continue to receive essential transactional messages related to your bookings and account.
- Email. You may unsubscribe from marketing emails using the link provided; transactional messages will still be sent as needed.
8. Reviews, Testimonials & User Content
- If you submit a review, testimonial, or other content, you confirm it is truthful, is your own, and does not infringe anyone's rights.
- You grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, and use your submitted content in connection with the Service and our marketing, across platforms (for example, Google, Facebook, LinkedIn, Trustpilot, or Yelp) where applicable.
- We may moderate, edit for length/clarity, decline to publish, or remove content at our discretion, including content that is unlawful, misleading, or abusive.
9. Promotions
- Promotions, discounts, and offers may be subject to additional terms, eligibility requirements, and expiration dates stated at the time of the offer.
- Promotions cannot be exchanged for cash, are non-transferable unless stated, and may be modified or withdrawn at any time.
10. Acceptable Use
You agree not to:- Use the Service for any unlawful, fraudulent, or harmful purpose.
- Interfere with or disrupt the Service, servers, or networks, including via automated scraping, bots, or excessive requests.
- Attempt to gain unauthorized access to any account, system, or data.
- Upload malicious code or content that is defamatory, obscene, or infringing.
- Misuse the booking system (for example, repeated no-shows, fake bookings, or circumventing booking blocks).
11. Intellectual Property
The Service, including its software, design, text, graphics, and logos, is owned by I Build Business or its licensors and is protected by intellectual-property laws. Except for content you submit, you receive no ownership rights. You may not copy, modify, distribute, or create derivative works without our prior written consent.
12. Third-Party Services
The Service relies on third-party providers, which may include Stripe (payments), SMS providers (text messaging), Google (sign-in and/or calendar), and other integrations. Your use of those features may also be subject to the applicable third party's terms and privacy policies. We are not responsible for third-party services.
13. Privacy & Data
We take reasonable technical and organizational measures to protect the information you provide, including any sensitive or health-related information. Where our Service is used in a context subject to specific regulations such as HIPAA, we apply additional safeguards and enter into appropriate agreements with vendors that handle such information. As noted in Section 7, we limit sensitive information sent over insecure channels like SMS.
14. Disclaimers
The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any appointment slot, product, or promotion will always be available.
15. Limitation of Liability
To the maximum extent permitted by law, I Build Business and its owners, employees, and providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising out of or related to your use of the Service. Our total aggregate liability for any claim relating to the Service will not exceed the greater of the amount you paid to us in the 3 months preceding the claim or USD $100.
16. Indemnification
You agree to indemnify and hold harmless I Build Business and its personnel from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your content, or your breach of these Terms.
17. Termination
We may suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms or if we discontinue the Service. Provisions that by their nature should survive termination (including payment obligations, disclaimers, and limitations of liability) will survive.
18. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
19. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles. You agree that any dispute will be resolved in the state or federal courts located in New York, unless applicable law requires otherwise.
20. Miscellaneous
- If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
- Our failure to enforce any right or provision is not a waiver of that right.
- These Terms constitute the entire agreement between you and us regarding the Service.